At aimeej, customer satisfaction is our number one priority but because many of the items available on our website are personalized and handmade, you should read the description for each item to get more specific information regarding returns. In general:
- You may return any standard, un-used item for a refund or replacement within 30 days of the shipment date, for any reason. If you have had an item for longer than 30 days, please contact us to assure that the item may be returned prior to shipping it back.
- All returned items will be inspected for damage and if in excellent condition, a full credit minus the original shipping charge will be issued. If the returned item was part of an order that shipped free of charge, then we will deduct $10.00 from the refund amount. We do not charge a restocking fee. If the returned item is lost in transit or arrives damaged, then regretfully we cannot make the refund. Thus, we strongly recommend that you wrap the return item carefully and either utilize a shipper such as UPS or FedEx that includes insurance in the shipping fee or purchase it separately when shipping via USPS.
- We do not accept returns on personalized items unless we made an error on the name or date. Please make sure that all spellings, etc. submitted for personalization purposes are correct.
- Custom-made items that do not include personalization may usually be returned but please defer to individual product descriptions for more specific information about returning a particular item. If you still have questions after reading a product description, please call us and we will confirm that the item may be returned.
- Since items ship from various locations, please confirm with us that you have the correct address for making a return. Note: if you have the original shipping box and it has our company address on it -6704 Central Ave, Ukiah, CA 95482. - then that is the proper address for the return. If the box has another address, then please confirm that it is correct before shipping it back to that address.
- Sorry but we cannot be responsible for any charges that you incur in making a return.
- Credit will be issued to your method of payment, either directly to your credit card or PayPal account. Please allow 7-10 business days to process the return.
If the mailing address on the shipping label reads 6704 Central Ave, Ukiah, CA 95482, that is the address to use in making a return. However, some merchandise ships from other locations so please contact us at firstname.lastname@example.org
if you have questions concerning the return of an item if it did not originate at the California address. Please wrap your return to prevent damage and include your name, contact information and order number. Also, if you are wanting to make an exchange, please provide instructions. Thank you.