At aimeej, we have tried to make our website as uncomplicated as possible, but inevitably there are questions to be answered. If your question is not answered below, please contact us via email ( and we will be happy to answer it for you.

Product Questions
Can I order an album or keepsake box and personalize it later?
What is a post bound album?
What is a page protector?
Can I add more pages to my album?
What is a border page?
What if I don’t know how to scrapbook?
How do I put a post-bound album together once I have taken it apart?
Order Status
I can't find my order status.
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
I can't find my order status.
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Low Price Guarantee
Privacy Policy
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?