Customer Guarantee Policy
We design and select the products that we offer for you, our customer. If you are unsatisfied with your purchase, we promise to do everything we can to make you happy! Please contact us at (800)283-9392 or at firstname.lastname@example.org.
At aimeej, customer satisfaction is our number one priority but because many of the items available on our website are personalized and handmade, you should read the description for each item to get more specific information regarding returns. In general:
- You may return any standard, un-used item for a refund or replacement within 30 days of the shipment date, for any reason. If you have had an item for longer than 30 days, please contact us to assure that the item may be returned prior to shipping it back.
- All returned items will be inspected for damage and if in excellent condition, a full credit minus the original shipping charge will be issued. If the returned item was part of an order that shipped free of charge, then we will deduct $10.00 from the refund amount. We do not charge a restocking fee. If the returned item is lost in transit or arrives damaged, then regretfully we cannot make the refund. Thus, we strongly recommend that you wrap the return item carefully and either utilize a shipper such as UPS or FedEx that includes insurance in the shipping fee or purchase it separately when shipping via USPS.
- We do not accept returns on personalized items unless we made an error on the name or date. Please make sure that all spellings, etc. submitted for personalization purposes are correct.
- Custom-made items that do not include personalization may usually be returned but please defer to individual product descriptions for more specific information about returning a particular item. If you still have questions after reading a product description, please call us and we will confirm that the item may be returned.
- Since items ship from various locations, please confirm with us that you have the correct address for making a return. Note: if you have the original shipping box and it has our company address on it -1202 Northcrest Drive, Highlands Ranch, CO. - then that is the proper address for the return. If the box has another address, then please confirm that it is correct before shipping it back to that address.
- Sorry but we cannot be responsible for any charges that you incur in making a return.
- Credit will be issued to your method of payment, either directly to your credit card or PayPal account. Please allow 7-10 business days to process the return.
Most orders ship within 3 business days of being placed and are shipped via FedEx Ground to most US locations and generally arrive in 3-5 business days from the ship date. However, we offer many handmade and personalized items that are custom-made to order. Please refer to the information provided in each product description for more specific shipping and delivery information. We accept and ship orders to many international locations. Please contact us if you experience any problem in placing an international order.
aimeej cannot ship to a P.O. Box via FedEx Ground. Shipments sent to a P.O box or APO must be sent via USPS.
Shipping costs for standard FedEx Ground are based on the package weight and shipping location and are calculated utilizing live FedEx rates. Most domestic shipping rates will range between $8.00 and $10.00 but are sometimes higher if you are in a rural area. We suggest that if possible you select shipment to a commercial location to get the best rate. Shipments to Alaska, Hawaii and APO will be slightly more per order.
* Colorado residents will pay an appropriate sales tax if shipping to a Colorado address
aimeej accepts Mastercard, Visa, AMEX, Discover and PayPal as payment options. Sorry, we cannot accept C.O.D. orders. Please choose the PayPal option if you wish to pay by check.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of AJ-Hutson Group, Inc.. The collective work includes works that are licensed to AJ-Hutson Group, Inc. Copyright 2006, AJ-Hutson Group, Inc. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with aimeej, inc. or purchasing aimeej, inc. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with AJ-Hutson Group, Inc. or to purchase AJ-Hutson Group, Inc. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by aimeej, inc. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of aimeej, inc. used in the site are trademarks or registered trademarks of aimeej, inc.
Limitation of Liability
aimeej, inc. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if aimeej, inc. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a AJ-Hutson Group, Inc. product is mistakenly listed at an incorrect price, aimeej, inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. AJ-Hutson Group, Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, AJ-Hutson Group, Inc.. shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by aimeej, inc. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
aimeej, inc. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to AJ-Hutson Group, Inc.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including an AJ-Hutson Group, Inc. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
AJ-Hutson Group, Inc. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, AJ-Hutson Group, Inc. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, AJ-Hutson Group, Inc. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to AJ-Hutson Group, Inc. in its sole discretion.
You agree to indemnify, defend, and hold harmless AJ-Hutson Group, Inc., its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, AJ-Hutson Group, Inc. may link to sites operated by third parties. However, even if the third party is affiliated with AJ-Hutson Group, Inc., AJ-Hutson Group, Inc. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of AJ-Hutson Group, Inc. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, AJ-Hutson Group,Inc. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).